This book provides expert guidance on using feedback as a performance improvement tool. It includes many simple tools readers can use to improve feedback in their work unit. The book suggests that feedback works best when the giver and receiver realize that they are in a dance together.
Book details
- Author: Rick Maurer; Nigel Hooper
- Publisher: Productivity Press
- Edition: 2nd Edition
- eText ISBN: 9781439877104
- Print ISBN: 9781138463332
- Format: Reflowable Layout
- Language: en
- Copyright: 2011
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