Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you’ll lose business or take a reputational hit if you don’t do so well enough? This book introduces a valuable set of tools through which to build, maintain and manage your client-facing relationships.
Book details
- Author: A. Oade
- Publisher: Palgrave Macmillan
- eText ISBN: 9780230358997
- Print ISBN: 9780230238428
- Format: Fixed Layout
- Language: en
- Copyright: 2012
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